Privacy Policy | Truly Anastazia

1. About This Policy

Truly Anastazia (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of personal information:

Identity information: your name, email address, phone number, and shipping address when you place an order or submit a contact form.
Transaction information: details of products you purchase, order history, and payment confirmation. Payment card details are processed securely by our payment provider (Stripe) and are never stored on our servers.
Technical information: your IP address, browser type, device information, and browsing behaviour on our site, collected automatically through cookies and similar technologies.
Communication information: any messages, enquiries, or feedback you send us.

3. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including shipping and delivery.
Communicate with you about your orders, enquiries, or customer service matters.
Improve our website, products, and customer experience.
Comply with our legal obligations under Australian law.
Send marketing communications where you have given your consent (you may opt out at any time).

4. Disclosure of Your Information

We may share your personal information with:

Payment processors: Stripe securely handles all payment transactions.
Shipping providers: to deliver your orders.
Advertising and analytics platforms: such as Meta (Facebook/Instagram) and Google, to measure and improve our advertising efforts. See our Cookie Policy for details.
Legal authorities: if required by law, regulation, or legal process.

We do not sell your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption for all data transmissions, and payment information is processed through PCI-DSS compliant systems via Stripe.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you.
Request correction of any inaccurate or outdated information.
Opt out of marketing communications at any time.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

7. Delivery & Shipping Disclaimer

Once a parcel has been marked as delivered by the carrier, Truly Anastazia is not responsible for lost or stolen packages. If you believe your parcel has been misplaced, please contact the carrier directly and notify us so we can assist where possible.

If an order is returned to us due to an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply for redelivery.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.